Success Story: A Top 5 Insurance Company in Mexico

Success Story: A Top 5 Insurance Company in Mexico

2019-03-07






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Success Story: A Top 5 Insurance Company in Mexico

 

Background

Our client is Top 5 insurance company in Mexico. Their business requires

them to sort through thousands of documents each day. BeeckerCo has ample

experience in creating robots that can validate documents, reducing response times and

human error.

 

Client Needs

A large number of total loss car insurance claims documents arriving

from branch offices to the main office were reported to contain errors, and needed to be

sent back for revision. The process of corroborating documentation by hand, finding

errors and sending the documents back to branch offices was time-consuming, resulting

in delayed response times. The client needed for the main office to only receive

documents already validated, and the documents containing errors to be filtered so that

branch offices could quickly correct and re-send them.

 

Execution

BeeckerCo custom-built a robot that interacts with native systems, extracting

the information uploaded by the branch offices and corroborating all documentation as

per client’s guidelines. The robot confirms the validity of invoices, correlates the dates

in which they were issued and verifies that car registration documents (the format of

which vary from state to state) contain the same information as the policy documents.

 

Result

Once the robot was implemented, the time for validation of documents was

reduced from 72 hours to 2 minutes. If all documents register as valid, they are sent

automatically to the main office. If they do not, the inconsistencies are registered in a

spreadsheet that the branch office receives in order to make the adjustments necessary

or dismiss the claim if fraud is detected.

 

Keywords

robot, automation, document validation, car insurance, response time.


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