Success Story: A Top 5 Insurance Company in Mexico
Our client is Top 5 insurance company in Mexico. Their business requires
them to sort through thousands of documents each day. BeeckerCo has ample
experience in creating robots that can validate documents, reducing response times and
A large number of total loss car insurance claims documents arriving
from branch offices to the main office were reported to contain errors, and needed to be
sent back for revision. The process of corroborating documentation by hand, finding
errors and sending the documents back to branch offices was time-consuming, resulting
in delayed response times. The client needed for the main office to only receive
documents already validated, and the documents containing errors to be filtered so that
branch offices could quickly correct and re-send them.
BeeckerCo custom-built a robot that interacts with native systems, extracting
the information uploaded by the branch offices and corroborating all documentation as
per client’s guidelines. The robot confirms the validity of invoices, correlates the dates
in which they were issued and verifies that car registration documents (the format of
which vary from state to state) contain the same information as the policy documents.
Once the robot was implemented, the time for validation of documents was
reduced from 72 hours to 2 minutes. If all documents register as valid, they are sent
automatically to the main office. If they do not, the inconsistencies are registered in a
spreadsheet that the branch office receives in order to make the adjustments necessary
or dismiss the claim if fraud is detected.
robot, automation, document validation, car insurance, response time.