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How to enhance customer experience with BPM

Posted by BeeckerCo on Sep 7, 2018 5:39:32 PM

BPM_exp_01Companies are in a constant search for innovations that allow them to be up to date to meet the needs of customers. Nowadays, customers expect the attention provided by companies to be fast, concise and minimally invasive.

What solutions does BPM offer to meet their expectations?

Key points in which BPM improves customer service

 

Optimize processes

Many of the companies operate with manual processes that have not been updated in years, which increases the time frame and the number of employees involved in the process, causing clients' dissatisfaction.

Thanks to BPM, processes become efficient because the workflow defines the specific tasks that each team member must perform in order to meet the objective. BPM also organizes the process so a single person can follow up a customer's request from the beginning to end, which allows for personalized attention.

 

Digitalize information

Previously, clients had to fill lots of forms manually when requesting any kind of service, and had to physically go to the branch to complete the process.

Thanks to the new platforms, the client's information is saved through digital forms. This makes tracking changes an easy process and keeps the client updated on the status at all times. Additionally, it reduces the time needed in searching for important data.

 

 Quick changes 

BPM software is easy to install and does not require coding experience to make modifications. Therefore any change requested by the client can be done in real time, this allows a transparency in the information, so that both parties are aware of the status of the process and the client has more control over the information shared with the company.

 

Choosing the best BPM solution

In addition to the aforementioned benefits, the implementation of BPM software also results in a useful way to reduce costs. How is that? By achieving process optimization, it allows investing effort and resources in new areas of development within the company that promote the constant improvement and growth of the company.

The benefits may sound tempting but it is necessary to meditate on the complexity and objective of each process to analyze if each step is strictly necessary or changes must be made in the workflow.

It is ideal to receive advice from an expert, so you can be guided according to the needs of your company, at BeeckerCo we offer you free specialized consultation so you can choose the solution that offers you the best results.

Tags: blog_eng, IBM BPM, bpm, workflows

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